Responsible Gaming

At Wonaco, we are committed to providing a safe, fair, and enjoyable environment for all our players. We believe that gambling should always be seen as a form of entertainment and a fun way to spend some leisure time, not as a source of income. Responsible gaming is at the core of our operations, and we provide a range of tools and resources to help you stay in control of your play. The Wonaco online platform is designed to support a balanced approach to online gambling. We encourage all our players to familiarise themselves with our policies, which you can learn more about on the Wonaco about us page.

Our Commitment to Player Well-being

Our primary goal is to ensure that every player has a positive experience. This means creating a framework that promotes responsible gaming practices and offers support when needed. We actively monitor our platform to protect our community and ensure that our services are used as intended-for entertainment. We encourage you to view gambling as a budgetable expense, just like going to the movies or out for a meal, and to never gamble with money you can’t afford to lose.

Tools to Help You Stay in Control

To help you manage your gaming habits effectively, we offer several easy-to-use tools directly within your account settings. We recommend setting limits before you start playing to ensure a safe and controlled experience.

Deposit Limits: Control your spending by setting a maximum amount you can deposit over a day, a week, or a month.
Loss Limits: Prevent chasing losses by setting a cap on the amount of money you can lose within a specific period.
Wager Limits: Manage your total betting activity by limiting the total amount you can wager over a set timeframe.
Session Timers: Reality checks can be set up to remind you how long you’ve been playing, helping you keep track of time.
Cooling-Off: If you feel you need a short break, you can activate a cooling-off period to temporarily suspend your account for 24 hours up to six weeks.
Self-Exclusion: For a longer break, self-exclusion allows you to block access to your account for a minimum of six months. This is a more formal commitment to stop gambling for a significant period.

Recognising the Signs of Problem Gambling

It’s important to be aware of your own gaming habits. If you’re concerned that gambling might be having a negative impact on your life, ask yourself the following questions:

Are you spending more money or time on gambling than you intend to?
Do you find yourself trying to win back money you have lost?
Has gambling stopped being fun?
Are you hiding your gambling activity from family or friends?
Do you feel stressed or anxious about your gambling?

Answering “yes” to one or more of these may indicate that it’s time to seek advice or use one of our responsible gaming tools.

Getting Help and Support in Australia

If you feel that you need professional support, there are several confidential and free services available across Australia that can provide assistance. These organisations are staffed by trained experts who can offer guidance and support for you or someone you know.

Gambling Help Online: Provides free, 24/7 support via online chat and email at gamblinghelponline.org.au.
Gamblers Anonymous Australia: Offers fellowship and a support network for people who want to stop gambling. Find a local meeting at gaaustralia.org.au.
Lifeline Australia: Provides 24-hour crisis support and suicide prevention services. They can be reached at 13 11 14.

Protecting Minors

Wonaco strictly enforces a policy that prohibits anyone under the age of 18 from opening an account or playing on our platform. We use verification systems to confirm the age of our players. We also encourage parents and guardians to take an active role in preventing underage access to online gambling. Consider using filtering software like Net Nanny or CyberPatrol to block gambling websites on shared computers.